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Crocoblock / jetformbuilder

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Exported records don't have Hierarchal select dropdown values. #381

Closed hncvj closed 10 months ago

hncvj commented 10 months ago

Hi,

After taking nearly 400000 entries in a form, I found out that the export option is not exporting hierarchal select dropdown values. All of the other fields are present in the exported csv file but only the hierarchal select dropdown fields are missing.

Note: Those fields were selected during the process where it asks what all fields to export.

Crocoblock commented 10 months ago

Hi @hncvj

We've tried to reproduce your issue and everything works fine on our side. Could you please provide us with more detailed information about this issue? Also have you contacted our support team regarding this case - https://crocoblock.com/help-center/ If not, please create a ticket including access details for your site where the issue occurred to make sure we can help you.

hncvj commented 10 months ago

Sure. I'll raise a ticket and explain the issue with steps. For now I've removed a parser present in csv export function in the plugin to make it work. However as a developer I know that it's never a good idea to modify plugin files.

Thank you.