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Crocoblock / jetformbuilder

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Preset field shows error with existing docx file #443

Closed sakibstime closed 3 weeks ago

sakibstime commented 5 months ago

Hi, I set an input form to upload documents where the supported formats are docx & pdf.

It works properly for both formats while uploading as a new file.

But, the problem is with the preset field for docx.

Process flow:

For PDF File: Clicked on the Edit button to open the form > The existing pdf file was attached > I didn't change anything > Clicked on the Update button. The form was submitted successfully.

For DOCX File: Clicked on the Edit button to open the form > The existing docx file was attached > I didn't change anything > Clicked on the update button.

The form displayed the following error "The file type is not allowed".

I Tested with both versions 3.3.4.1 & 3.3.0; having the same issue.

Please review this error and fix it.

Crocoblock commented 1 month ago

We've tried to reproduce your issue and everything works fine on our side. Could you please provide us with more detailed information about this issue? Also have you contacted our support team regarding this case - https://crocoblock.com/help-center/ If not, please create a ticket including access details for your site where the issue occurred to make sure we can help you.

Make sure you select here https://i.imgur.com/AsAEGWO.png MIME type application/vnd.openxmlformats-officedocument.wordprocessingml.document