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Sending emails #12

Open cathydutton opened 4 years ago

cathydutton commented 4 years ago

What

How and when to send emails, with example templates.

Why

Inconsistencies across Defra services

cathydutton commented 4 years ago

Related to this issue, which is in the backlog of the Gov.UK design system backlog

eleanor-shakeshaft commented 4 years ago

Flood alert/warning example email, sent from Floodline to people signed up for flood alerts and warnings:

Flood Alert Upper River Don catchment.pdf

jOnoNe commented 4 years ago

"Your Defra Account" email example:

email_example_export

cathydutton commented 4 years ago
Screen Shot 2020-03-23 at 09 36 37

Internal facing template example

caroline-vick commented 4 years ago

I used the planning and writing text messages and emails guide from the service manual when working on some email content recently. But there aren't any patterns on there, and I think we could do with some.

Our service will send a confirmation email - would definitely be useful to have a standard pattern for that.

cathydutton commented 4 years ago

I used the planning and writing text messages and emails guide from the service manual when working on some email content recently. But there aren't any patterns on there, and I think we could do with some.

Our service will send a confirmation email - would definitely be useful to have a standard pattern for that.

We can hopefully use the collection we have to create best practice guidelines and then maybe a pattern for all future use.