Address problem of when the DQT name is out of date but we want to pass on an updated name to lead providers

claire-hughez commented 1 week ago

Why?

We know that 1 in 5 mentor records in CPD have at least a surname that does not match what is stored in DQT.

We're worried that playing back the name from DQT and not asking for an updated name might risk:

Schools dropping out of the registration of ECTs or mentors
An out of date name being passed to lead providers which leads to confusion in setting up training for ECTs
A rise in support tickets querying the name shown for ECTs or mentors

What?

How can we try to mitigate these risks in the adding an ECT and adding a mentor journey?

We'd like to explore asking schools to give us an updated name when it's incorrect and test this with users.

Out of scope

Helpful links or other information

JSJohal commented 2 days ago

Started ideating on this on the IxD board, will continue with it further today

JSJohal commented 1 day ago

Looking at content for this with @Dom-Collins for a few ideas I've pulled together on the board. Will review again and possibly re-draft ideas based on how feasible / useful we think they are

DFE-Digital / ecf2