Closed AlexandracmONRR closed 1 month ago
Response from Ryan at GSA Touchpoints:
Response from Haley (DOI): DOI does not have any guidance/guidelines. ODDD team should let them know what we are doing and our process.
Response from FWS:
Discussion with NPS:
NPS is a HISP, so they have been doing a survey for a long time. Previously they contracted with a company. The contractor would collected numbers, do analytics, and compare to other agencies. Eventually, they ended the contractor agreement and went over to Touchpoints.
Details of using Touchpoints:
Touchpoints forms that NPS uses:
Other advice:
General synopsis:
Accessible: yes, has been tested and uses USWDS components. Tracks pages: yes, embedded forms should track the host and path from where the feedback was submitted (across pages). Questions: OMB has some already approved questions that do not require approval or PRA approval.
Style: style can be customized using the agency's CSS style. Data collection: easy data collection that occurs in the touchpoints app. Data export and analysis: this requires more work and to set up a system of collection and then analysis. NPS used PowerBI and SharePoint. PowerBI was needed since they have a lot of responses and they have parks that need filtering to their specific slices of nps.gov, so may not be as applicable to ONRR's processes.
Questions in OMB CX survey:
@AlexandracmONRR @lpgoldstein Thanks for sharing! I appreciate getting to see all the OMB question options. Of them these are the only ones I think would be relevant to us:
I'm definitely ok with just the "Is the page useful: Y/N" and free text though!
Next sync up we can discuss our main goal of implementing touchpoints on onrr.gov and hallway testing. For now, this issue is complete.
Our original questions that we discussed:
Other question options we discussed:
Next Steps:
[x] Email NPS about how they are tracking pages (Lindsay)
[x] Have meeting with NPS
[x] Email FWS about how they decided to choose the questions they did (Alex)
[x] Message Haley about DOI guidance on feedback mechanism (Lindsay)
[x] Email GSA developer, Ryan, about page tracking (Alex)
[x] Discuss what we have found with the team
[ ] Plan a hallway study on touchpoints design