Article: Long incident resolution time - Githubissues

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Article: Long incident resolution time #127

Open prokopsimek opened 5 years ago

ridlees commented 4 years ago

What is this about: Incident resolution time is an important business metric showing how responsive your team is. If you are slow, then your team can not be considered agile. Your customers will not be happy with slow incident resolution time. Read more here: https://www.pagerduty.com/blog/6-steps-reducing-incident-resolution-time/, https://www.bostonhelpdesk.com/response-time-vs-resolution-time-understanding-your-sla/, https://www.bmc.com/blogs/cirt-critical-incident-response-time/

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ng29 commented 4 years ago

heya. @prokopsimek / @ridlees Can i contribute on this ? ?

(Please don't ignore as i have requested few more issues on articles but i will definitely finish them all 👍 )

Cheers