Playready content not working on Windows 8.1 / IE 11

[halibegic]

Environment

• [ ] The MPD passes the DASH-IF Conformance Tool on http://dashif.org/conformance.html
• [x] The stream has correct Access-Control-Allow-Origin headers (CORS)
• [x] There are no network errors such as 404s in the browser console when trying to play the stream
• [x] The issue observed is not mentioned on https://github.com/Dash-Industry-Forum/dash.js/wiki/FAQ
• [ ] The issue occurs in the latest reference client on http://dashif.org/reference/players/javascript/ and not just on my page

Note: DRM protected stream is not testable on referenced client page because there is no input for Widevine/Playready licence URL.

• Link to playable MPD file: MPD: https://prd-hrt-live.morescreens.com/OIV_HRT1_TV/manifest.mpd?video_id=83&authority_instance_id=spectar-prd-hrt&token=TRwuaB-EFQAMZ7TknvFRkw&token_expiration=1472711691&profile_id=4&application_installation_id=4852009&subscriber_id=4&application_id=all_in_one&channel_name=hrt1 Widevine Licence: https://clientapi.hrt.hr/drm/widevine Playready Licence: https://clientapi.hrt.hr/drm/playready

• Dash.js version: 2.3.0

• Browser name/version: Internet Explorer 11

• OS name/version: Windows 8.1

Steps to reproduce

1. On dash.js stable version 2.3.0 the stream won't start. Although, If you are using version 2.0.0 or 2.4.0 from development branch the stream will start but after cca 15 seconds.
2. About 10/10

Observed behaviour

On stable version 2.3.0 the stream won't start and the MEDIA_ERR_SRC_NOT_SUPPORTED message is displayed. On development version 2.4.0 the player is looping and constantly trying to download chunk and after it starts working after some time.

Console output

Gist

Demo

http://test.spectar.tv/dashjs/

[somerobmitchell]

@halibegic I am unable to play any PlayReady encrypted content in Win 8.1 / IE11. The isTypeSupported method on MSMediaKeys is returning false no matter what is passed.

For example: var audioResultOne = window['MSMediaKeys'].isTypeSupported("com.microsoft.playready", "audio/mp4"); var videoResultTwo = window['MSMediaKeys'].isTypeSupported("com.microsoft.playready", "video/mp4"); var audioResultOne = window['MSMediaKeys'].isTypeSupported("com.microsoft.playready", "audio/mp4; codecs=\"mp4a.40.2\""); var videoResultTwo = window['MSMediaKeys'].isTypeSupported("com.microsoft.playready", "video/mp4; codecs=\"avc1.640015\""); All return false.

I have also recreated this in the dash.js demo page with v2.3.0 using the Microsoft CENC content and other PlayReady content. They all return the error: [89039] DRM: KeySystem Access Denied! -- Key system access denied! -- No valid audio/video content configurations detected!

Does anyone know if Microsoft have changed something in IE? I cannot find any references to this issue.

[somerobmitchell]

I have opened an issue on shaka's github as well: https://github.com/google/shaka-player/issues/617

[halibegic]

I can confirm that on this IE version DRM stream above is working.

Demo: http://test.spectar.tv/dashjs/

[somerobmitchell]

@halibegic Something strange is going on! I tried your link and had the same issue:

One difference I can see is that the test machine I am running is not Windows 8.1 Pro.

The shaka issue has been closed as they could not recreate it and it is obviously not an issue with the player.

I have raised a ticket on the Microsoft connect portal: https://connect.microsoft.com/playready/feedback/details/3114305 but no response yet.

[halibegic]

@rob-vualto Any updates from the Microsoft connect portal?

[dsilhavy]

Closed due to inactivity