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V560TNE ACPI Errors when waking from suspend #1032

Open philipandag opened 1 month ago

philipandag commented 1 month ago

Component

Dasharo firmware

Device

NovaCustom V56 14th Gen

Dasharo version

v0.9.1-rc4

Dasharo Tools Suite version

--

Test case ID

SUSP005.001

Brief summary

After waking the laptop once showed ACPI errors and then keyboard stopped working

How reproducible

Only one time

How to reproduce

No idea. I was just running the SUSP005.001 automatic test and tried to login to Ubuntu after that

Expected behavior

There should not be any errors and all basic functionality should work after waking from suspend

Actual behavior

The keyboard stopped working, the screen freezed for about 15 seconds and then only the touchpad worked.

Screenshots

first encountered errors longer output after a while

Additional context

I tried pressing Suspend in the UI which resulted in weird state where the login screen was still visible but the power LED was blinking as if the laptop was supended. Then the same ACPI errors flashed for a fraction of second and the screen went black. The laptop stopped responding to any input. After a couple seconds of pressing the keyboard and touching the touchpad the errors appeared again and the output was longer.

Solutions you've tried

After an EC reset the device seems to work fine.

philipandag commented 1 month ago

After updating to kernel 6.9 The device wakes up fine but there are errors from fwts: platform-suspend-and-resume.robot_log.zip