Spurious USB 3 disconnects with Sonnet Echo 11 Thunderbolt 4 dock

SebastianCzapla commented 1 month ago

Component

Dasharo firmware

Device

NovaCustom V54 14th Gen

Dasharo version

v0.9.1-rc6

Dasharo Tools Suite version

No response

Test case ID

No response

Brief summary

When connected to backports of docking station, USB drives randomly disconnect

How reproducible

75% windows, disconnects occur every 10-15 seconds.

How to reproduce

Boot to Windows 11
Disconnect monitors from dock, if present
Place a USB drive into backport of Echo11
Attempt an operation on that drive format / file write.

Expected behavior

USB drive stays mounted

Actual behavior

On windows, USB drive disconnects and reconnects, error message shows that a target device of file operation does not exists.

Screenshots

No response

Additional context

Only happens on Win11 when no monitors are connected to the dock. Only happens with this dock model, does not happen with USB Type-C DP Alt mode docks like Wavlink UMD05 Pro Does not happen on OEM Insyde firmware on the same laptops.

Solutions you've tried

Workaround is to attach USB-C DisplayPort cable to Echo11 dock, then the issue goes away, with 100% success.

Connecting dock to another PC and then reconnecting to DUT seems to "revive" USB storage capability of dock, but not always.

SebastianCzapla commented 1 month ago

Issue still present in v0.9.1-rc7, affects Adata/Sandisk/Kingston drives

SebastianCzapla commented 1 month ago

Within windows, issue has escalated a bit: whole dock looses link with DUT after some time (hard to tell, but seems like 5 minutes or more)

On rc6, it affected only pendrives, USB keyboard connected to dock was working at all times. Now with rc7, whole dock looses connection, and attached devices stop working. This happens (sometimes) when rebooting and going into UEFI settings. So far, I haven't noticed the same behavior on Linux but it might change.

Edit: On Windows, this issue also affects Ethernet connection, SD Card reader, USB drives attached to the dock. Keyboard and external headset seems to work most of the time, even after other devices are dropped due to disconnect.

SebastianCzapla commented 1 month ago

Another observation on rc7 on Windows: Issue reproduction rate falls almost to 0 when USB-C Display Port is attached to the docking station. USB Drives do not disconnect, Ethernet does not drop. Disconnecting USB-C DP almost immediately drops ethernet connection.

mkopec commented 3 weeks ago

@SebastianCzapla rc8 has improvemtns for this, but please make sure you're doing tests with the 180W charger connected to the system, that's important for stability

SebastianCzapla commented 3 weeks ago

On rc8 (ec and FW), with fresh install of Windows11 the issue of random USB drive disconnects is still present.

Laptop powered via 180W adapter, docking station has only a usb pendrive.

Every few seconds, pendrives disconnect and any file operation is broken. Same happens for Ethernet port of the docking station.

Once again, issue goes away, when a USB-C DisplayPort cable is attached. When the screen connected via USB-C-DP goes to sleep, issue comes back.

mkopec commented 3 weeks ago

Happens on V560TNE on Dasharo but not on Insyde. Looks like a Dasharo bug.

mkopec commented 3 weeks ago

Seems to also depend on model of the USB stick being tested

Fangxiang stick does not disconnect (maybe because it's usb2 only)
Goodram stick drops out

also not all devices in the dock drop out. Ethernet (USB3) drops out, but USB Audio (USB2) does not.

So it looks like only USB3 is failing intermittently

Dasharo / dasharo-issues