DataDog / dd-sdk-reactnative

Datadog SDK for ReactNative
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Android Errors not visible on Track Errors tab #599

Open consuelo-sanna opened 8 months ago

consuelo-sanna commented 8 months ago

Describe what happened Good morning, I was able to connect DataDog with the React Native application and I can see the logs and traces, I'm now trying to test the crash reporting but there's something wrong

I can see the Errors in the UX Monitoring -> RUM -> Session Explorer and clicking into one of the lines with the error counts, where there are the informations for both ios and android sessions

If I go to UX Monitoring -> RUM -> Error Tracking though, I can only see the ios errors.

Is this something to be expected? I noticed that RUM for react native does not support Frustrations or Replay yet so I've read that errors tracking were supported

Steps to reproduce the issue: Follow the documentation on how to track errors and test them https://docs.datadoghq.com/real_user_monitoring/error_tracking

Describe what you expected: I would expect the errors to show up in the Errors Tracking tab for Android

Additional context

louiszawadzki commented 8 months ago

Hi @consuelo-sanna, thanks for reaching out!

Indeed errors should appear in both places. As errors are reported in RUM Sessions, the issue can come from a lot of different places of the Datadog platform or from your Datadog setup.

I recommend you to reach out to our support team that will be more able to help you troubleshoot this issue.

I'll leave this issue open for a few days in case there are other reports of it. Feel free to close it if you managed to get it fixed with our support team!