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Datetechapp / Datetechapp-General

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Create support ticket (Supp-1) #52

Open TaniaEmelyanchyk opened 1 year ago

TaniaEmelyanchyk commented 1 year ago

Role: User

Preconditions: User logged in

Descriptions:

  1. The user is able to create a new support ticket through the app's support center or help section.
  2. The support ticket creation process should include fields for the user to enter details about the issue, such as the problem description, steps to reproduce, and any relevant screenshots or attachments.
  3. The system should automatically send a notification to the user about the creation of a ticket, as well as its unique identifier.
  4. The support team should be notified of the new ticket and its details through an internal notification system.
  5. Technical support should be able to view, process and respond to tickets through a control panel that is only accessible to them.
  6. The user should be able to view the status of their support tickets, including any updates or responses from the support team, through the app's support center or help section.
  7. The support team should be able to update the status of support tickets and communicate with users through the app's support center or help section.