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Datetechapp / Datetechapp-General

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Admin panel. Receive technical support messages from users by tickets (TAd-4) #76

Open yuliyamuzychenko opened 1 year ago

yuliyamuzychenko commented 1 year ago

Role - TechSupp Admin

Precondition: The TechSupp Admin is logged in.

Description:

  1. The ticket system should be integrated with the administrator's dashboard to allow for quick and easy access to support requests.
  2. The TechSupp Admin is able to receve notifications of new tickets. Status of ticket is "Opened". 3.The TechSupp Admin is able to take ticket to work. Status of ticket "Pending". 4.The TechSupp Admin is able to process ticket
  3. The TechSupp Admin is able to send clarifying questions to the user. Status of ticket is "On-hold"
  4. The TechSupp Admin is able to solve the ticket. Status of ticket is "Solved"
  5. The TechSupp Admin is able to close the ticket. Status of ticket is "Close"
  6. The TechSupp Admin is able to reopen the ticket if the problem wasn't fully solved. Status of ticket is "Reopened"