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Datetechapp / Datetechapp-General

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Admin panel. Receive user messages by tickets about payment problems (PAd-4) #88

Open yuliyamuzychenko opened 1 year ago

yuliyamuzychenko commented 1 year ago

Role - PayAdmin

Preconditions:

  1. PayAdmin logged in
  2. PayAdmin has the necessary permission to view user payment information.

Description:

  1. The ticket system should be integrated with the administrator's dashboard to allow for quick and easy access to support requests.
  2. The PayAdmin is able to receve notifications of new tickets. Status of ticket is "Opened".
  3. The tickets should contain relevant information about the user's payment issue, such as the nature of the problem, the user's account details, and any error messages that were displayed. 4.The PayAdmin is able to take ticket to work. Status of ticket "Pending". 5.The PayAdmin is able to process ticket
  4. The PayAdmin is able to send clarifying questions to the user. Status of ticket is "On-hold"
  5. The PayAdmin is able to solve the ticket. Status of ticket is "Solved"
  6. The PayAdmin is able to close the ticket. Status of ticket is "Close"
  7. The PayAdmin is able to reopen the ticket if the problem wasn't fully solved. Status of ticket is "Reopened"

Statuses of the tickets: Open: The ticket has been received and is awaiting a response. Pending: The ticket has been responded to and is awaiting a reply from the customer. On-hold: The ticket is on hold pending further investigation or information. Solved: The issue has been resolved and the ticket is closed. Closed: The ticket has been closed and is no longer active. Reopened: The ticket has been closed but has been reopened due to the same issue reoccurring or not being fully resolved.

Ticket processing time, the period for contacting the user will be specified in the business rules