ERROR CODE: 4 password is correctly

[luckyBlack112]

i have reviewed your website and it states if you have error 4 then the password is correct.

i assure you i have the password is correctly i don't know why its not working on VMware virtual machine.

I have a copy of this virtual machine that was made half a year ago before encryption.

please help i have all my important files on that drive.

[DavidXanatos]

Hello,

so its a virtual machine which internally is encrypted with DC?

or do you mean that you have a DC encrypted volume on your host and it contains a VM?

do you have a backup of the volume header?

Cheers David

[luckyBlack112]

The virtual machine is encrypted inside. I have a copy from the month of March of this virtual machine before encryption. But the password is not suitable only on virtual machines. The password is suitable for other computers.

I apologize for the poorly written text. I am writing through a translator. С Уважением Андрей Андреевич.

8 дек. 2023 г., в 00:34, DavidXanatos @.***> написал(а):

Hello,

so its a virtual machine which internally is encrypted with DC?

or do you mean that you have a DC encrypted volume on your host and it contains a VM?

do you have a backup of the volume header?

Cheers David

[DavidXanatos]

If without you changing anythign the password for the outer volume containing the VM now does not work, than this means that the volume header got corrupted, eider due to a hardware failure or some rogue software overwriting it. In eider case your only option is to restore the volume header from a backup, if you don't have a header backup than the volume is most likely lost.

[luckyBlack112]

Can you give me instructions on how to do this correctly?

[DavidXanatos]

In the "Tools" menu of the DC UI you have an option "Restore Header" select the not mounted volume then use the "Restore Header" option, it will ask you for the location of the backup file you have created when your volume was still good and once it has it it will replace the header with the old one. Please note that using a header from an other volume will NOT work.

further more it is advisable to backup the broken header before any restoration attempts just in case to not make things worse.

[luckyBlack112]

Can I take the volume header from an old copy of this virtual machine? Or did I misunderstand you? At work, about 100 computers were encrypted with one password, which I was able to decrypt everything except virtual machines. If you can help me and remotely connect to do this, then I will not remain in debt. Since I've never encountered this, I'm afraid to make it worse and lose all the data. If there is an opportunity to contact you via telegram and work directly?

[DavidXanatos]

To my understanding your virtual machines are are files on a DC encrypted volume so this will not work.

I'll email you about a direct contact

[amirtuladhar]

I decrypted the encrypted volume Using DC. However, when restarting, it still asks me to Enter the Password and even when I enter the Password I have set during Encryption. It is still giving me a Password Incorrect error and I can get in my system. Any workaround for this issue? @DavidXanatos ?