User Story: As a residential homeowner I want to remove existing electricity PAYG meters to I can remove confusing electrics, improve aesthetics and re-use the wall space

[DeeMcCart]

EPIC: ELECTRICS

As a residential homeowner I can deactivate and remove existing electricity PAYG meters so that remove confusing electrics, improve aesthetics and re-use the wall space

Acceptance Criteria

• PAYG smart meter is deactivated
• Smart billpay (free Saturdays) is activated
• Existing PAYG smart meter is removed by ESB networks
• Existing PAYG coin meter is removed by ESB networks

Tasks Task 1: Phone through to Electric Ireland and establish that the PAYG meter (MPRN 10022084177) belongs to them Task 2: Agree a date range for deactivating the smart PAYG meter (can be done remotely) Task 3: Awaiting run-down of credit on the existing PAYG meter Task 4: Phone and trigger deactivation of the smart PAYG meter (failed on first attempt as operator was inexperienced and disconencted the call; tried again and got someone who was able to deal with the request competently) Task 5: Request removal of existing PAYG meters - smart PAYG and coin-operated Task 6: Awaiting phonecall to schedule date for removal of existing PAYG meters

meter is removed by ESB networks

[DeeMcCart]

Task 4 was more tedious than expected: Phone and trigger deactivation of the smart PAYG meter (failed on first attempt as operator was inexperienced and disconencted the call; tried again and got someone who was able to deal with the request competently) Part completed with follow-up task added to backlog TIME SPENT: C. 4 HOURS INCLUDING HOLDING TIME AND HANGUPS