[11415] SLA information added as a column to DD Tech.

DeskDirector / UserVoice

Feature request tracker

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[11415] SLA information added as a column to DD Tech. #139

Open Aycorn opened 6 years ago

Aycorn commented 6 years ago

As per example from ConnectWise:

MSPs often use this to dictate which tickets are worked on next. Request is to have this information available to filter/sort by in DD Tech.

Nness commented 6 years ago

We need to check if we have such information or not. Related property will be:

EstimatedStartDate
Escalation_Start_Date_UTC

TechheadPaulee commented 3 years ago

We could use this feature too. I was imagining we could turn this on or off for users/companies via a Portal Feature checkbox. Either way, it would be nice to be able to work off of SLA in the Tech Portal. Thanks!