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DeskDirector / UserVoice

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DD Tech: Add current timers view #288

Open Lowell-Syncrety opened 5 years ago

Lowell-Syncrety commented 5 years ago

Long ago in the Windows Mobile days we used an amazing time tracking app called TimeTTracker MX. You could select a "ticket" and start a timer, and if you had multiple timers open you could see them all together. You could enable an option to pause other timers when you hit "play" on a timer (only 1 timer running at a time). Then when you stopped each timer it would consolidate the time accrued on that ticket.

We love the timer function and in DD Tech it would be great for a tech to see their current timers, maybe as a side flyout like the chat flyout; they don't need to see them persistent all the time but to quickly check, flip to another timer and start it, would be great.

Andrew-Lahikainen commented 5 years ago

I like this feature - only problem is that we don't persist these timers to the server or localstorage so the utility would be minimal since all those timers would be lost on refresh. So I think this issue can be tackled after your other issue #287.

Lowell-Syncrety commented 5 years ago

Cool. Yeah, one use-case example: Tech starts Ticket A to fix email. Fixes it and asks customer to test; calls, leaves voicemail. Moves to Ticket B for different customer, working on GPO to fix. Customer from Ticket A calls back, has some questions about email; tech clicks flyout, clicks the resume button on Ticket A's timer and Ticket B's timer pauses as she's working with Customer A. Much quicker to switch tasks on the fly.

I realize this is "nice-to-have" functionality that isn't present anywhere currently (CWM's Stopwatch feature isn't easy to use between tickets, kinda clunky). So down the road...