DD Tech: Billing Type does not change appropriately when Work Type changes

DeskDirector / UserVoice

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DD Tech: Billing Type does not change appropriately when Work Type changes #361

Closed Lowell-Syncrety closed 5 years ago

Lowell-Syncrety commented 5 years ago

In CWM when we select the Work Type "Phonecall/email" it is a "No Charge" billing type, so it sets the "Billable" field of a ticket to "No Charge". When I set the Work Type to that in DD Tech it leaves the Billing Type as "Billable" and when checking CWM, it's also set to Billable.

Andrew-Lahikainen commented 5 years ago

Please submit a support ticket!

Lowell-Syncrety commented 5 years ago

Of course, that makes sense!