[20899] Allow to use form inside TECH when creating ticket

DeskDirector / UserVoice

Feature request tracker

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[20899] Allow to use form inside TECH when creating ticket #394

Open Nness opened 5 years ago

Nness commented 5 years ago

When technician using TECH to create ticket for customer, they could also use request type and forms which mean for end user.

beverleyh473 commented 2 years ago

Also requested by 43728.

Ability for Tech to complete a form on a ticket on behalf of the customer.

saminal1 commented 2 years ago

Thanks Beverley

Yes, having put the time and effort into building the Service Catalogue for the Client Portal, it does seem a shame not to be able to easily leverage it for the Tech team also.