[21854, 22103] Portal ticket list improvement

DeskDirector / UserVoice

Feature request tracker

14 stars 2 forks source link

[21854, 22103] Portal ticket list improvement #438

Closed Aycorn closed 2 years ago

Aycorn commented 4 years ago

Facet on open, closed ticket count
Filter on priority
Filter on contact
Friendly date time
Priority display
List item display improvement

Aycorn commented 4 years ago

Further to this, potentially consider this happen automatically is the contact has no open tickets? Small tooltip prompt along the lines of "There are currently no active tickets to display, both open and closed tickets will now be displayed"

Nness commented 4 years ago

Personally, I drive more towards GitHub's design. Given example below.

Compare to our approach.

Which one you can easily tell there are tickets? Also, since we have so much space why not use it like TECH does?

We can achieve different look based on device size. For medium to large, we can have left panel display facet or filter like TECH, while in small screen, we can try other approach.

If we display open/closed by default, people might always have to filter to open tickets. Numeric indicator can resolve that I believe.

Nness commented 4 years ago

Ticket list improvement required.

Friendly date time similar to TECH
Use square avatar to decrease line height.
Open/Close indicator
Facet at left side during medium screen.
- My Ticket, All ticket Filter
- Open / Closed / All facet
- User tickets facet when All tickets been selected.

Aycorn commented 4 years ago

Similar Request: Service Ticket #22103 - Sorting Ticket List

awill4457 commented 4 years ago

Could the portal also get the ability to filter by status, like you can filter by contact. Otherwise, in the search, allow for statuses to be searched?

Nness commented 2 years ago

Majority of the improvements on this issue has been resolved, except filter by priority. Majority of user can only see their own tickets, or not a lot of open tickets. Thus, the importance of filter by priority is questionable. Close this for now, until filter by priority been raised again.

As for status, not in consideration as long as we support ConnectWise. The problem with ConnectWise is status is defined per board level. Filter by status only make sense if anyone is looking tickets at board level.