The customer is asking if we can add the ability to merge one ticket into another (just like how it is possible in Autotask). This is very helpful when a user replies multiple times to an email and creates multiple tickets. It copies the contents of one ticket to another and closes it.
The customer is asking if we can add the ability to merge one ticket into another (just like how it is possible in Autotask). This is very helpful when a user replies multiple times to an email and creates multiple tickets. It copies the contents of one ticket to another and closes it.