This is a follow up to Support Ticket #24122 regarding the Ticket Type & SubType ordering. A change is being put into effect to sort the list alphabetically, similar to how it operates in ConnectWise right now. With this process, we're going to place a numerical prefix in front of each Type & SubType to order them to our liking on the dropdown. This way, we can place our most used & frequent Types at the top of the menu, versus scrolling down the list.
This workaround does work without functionality issues, but we're requesting to see if we can add an additional tweak to this setup. With numbering the Type & Subtype, we'll now see those numbers back into ConnectWise and also in our reporting suite.
For example, running a Common Issues report that groups tickets by Type and SubType, we'll now see the numerical prefixes before the Type & SubType names on the report which may confuse or just look odd to customers or even newer internal staff.
If possible, we're requesting an additional DD Admin portal menu or configuration menu to manually order the Type & SubType for our DD Tech portal if possible. This way as values are added, removed, or their importance changes down the line in any future situations, we can retool the DD Tech portal to keep efficient & keep our highest priority items first.
All,
This is a follow up to Support Ticket #24122 regarding the Ticket Type & SubType ordering. A change is being put into effect to sort the list alphabetically, similar to how it operates in ConnectWise right now. With this process, we're going to place a numerical prefix in front of each Type & SubType to order them to our liking on the dropdown. This way, we can place our most used & frequent Types at the top of the menu, versus scrolling down the list.
This workaround does work without functionality issues, but we're requesting to see if we can add an additional tweak to this setup. With numbering the Type & Subtype, we'll now see those numbers back into ConnectWise and also in our reporting suite.
For example, running a Common Issues report that groups tickets by Type and SubType, we'll now see the numerical prefixes before the Type & SubType names on the report which may confuse or just look odd to customers or even newer internal staff.
If possible, we're requesting an additional DD Admin portal menu or configuration menu to manually order the Type & SubType for our DD Tech portal if possible. This way as values are added, removed, or their importance changes down the line in any future situations, we can retool the DD Tech portal to keep efficient & keep our highest priority items first.