Reference Name, Description (RMM) and Serial Number being the major three that we would need to be able to search by, but ideally, DeskDirector should be able to pull in any field from AutoTask. I'd much rather there be too much to filter through or customize in DeskDirector than too little. We would really like to utilize DeskDirector more, but the lack of these and other features I commented on has me reconsidering.
Reference Name, Description (RMM) and Serial Number being the major three that we would need to be able to search by, but ideally, DeskDirector should be able to pull in any field from AutoTask. I'd much rather there be too much to filter through or customize in DeskDirector than too little. We would really like to utilize DeskDirector more, but the lack of these and other features I commented on has me reconsidering.