Improve ticket info column to avoid push detail to bottom of page

DeskDirector / UserVoice

Feature request tracker

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Improve ticket info column to avoid push detail to bottom of page #551

Closed bur4an closed 3 years ago

bur4an commented 3 years ago

It easier to quickly update the ticket status if it is on the top rather than having to scroll down. ConnectWise_GziyvojWqx

Nness commented 3 years ago

User, company info is still far more important than those. Yes it can speed up on modify board, type, sub type. But without good exposure of company and ticket owner, I wouldn't see this as good UX change.

Type, sub type normally only change at ticket creation, where status you can change when you add note or time entry.

Nness commented 3 years ago

After evaluation, this user voice is very misleading.

User's goal is to see ticket detail without scroll
Cause is because of ticket info column's design. Ticket owner and many other UI component took too much space, which push ticket detail to the bottom.

The improvement is coming. It should be deployed within next 2~3 days.

Nness commented 3 years ago

This is done and released.