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DeskDirector / UserVoice

Feature request tracker
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Filter for Tickets with no contact #560

Open avilarma opened 3 years ago

avilarma commented 3 years ago

Contacts with access to "All Tickets" can see ALL tickets, including those that we, on purpose, leave the contact section empty, so that way there is not contact to send notifications to. We use that option many times with tickets that involve work on the back-end, some type of alerts, etc. (in other words, we don't want the client aware of them)

Can we add a check in the "All tickets" section that could include/exclude this type of tickets?

thanks

Nness commented 3 years ago

@avilarma , have you created support ticket regarding this? If so, could you let me know your ticket number?