DeskDirector / UserVoice

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[25482, 37578] Ticket Status list based on selected Ticket Category #561

Open iskolares opened 3 years ago

iskolares commented 3 years ago

This is related to issue #173

If Ticket Category is implemented for DD Autotask, we also need to consider implementing which ticket statuses are available for each ticket category selected.

Here's a screenshot of selecting available and not available statuses for a ticket category: image

Here's the actual ticket on the sample category with status selection in Autotask: image

The same ticket looks like this in the DD Tech Portal: image