search

DeskDirector / UserVoice

Feature request tracker
14 stars 2 forks source link

Chat Supervisor #574

Closed EliteTechCEO closed 3 years ago

EliteTechCEO commented 3 years ago

Is there a feature request to have Supervisor and Agent Chat technicians that can allow a supervisor to see all chats and either join or leave, whisper, or engage on the chat?

As a manager, I'd like to see all open chats, not just mine, or ones in waiting. Then, I'd like to monitor proactively and not wait to be invited.

Nness commented 3 years ago

Chat already capable on that. Please contact support.