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DeskDirector / UserVoice

Feature request tracker
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[25804] Default Ticket Routing Configuration #581

Closed iskolares closed 3 years ago

iskolares commented 3 years ago

We currently have settings for Default Board and Default Source, however, none for default status, priority, type, and others Screen Shot 2021-07-01 at 6 56 35 AM

If implemented, new request types created can then inherit whatever ticket defaults that they have set, instead of manually setting it for each request types.

Nness commented 3 years ago

Default priority, status, type, etc can be controled at PSA.