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DeskDirector / UserVoice

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Tickets with no "ticket contact" not visible for the client #615

Open avilarma opened 3 years ago

avilarma commented 3 years ago

We have lots of tickets we work on the back-end that our clients are not aware of them. Now, with DD Portal, clients with access to all tickets do see these type of tickets, which is an issue and additional information we do not want to share (particularly for alert tickets).

I suggest to create a new permission next to "All Tickets" called "All Tickets with ticket contact", so that way the client can have access to all the tickets except those we work on the back-end.

thanks

Nness commented 3 years ago

You can leave it on different board, so user cannot access.

CharlesWarwick commented 3 years ago

Filtering Boards is best to block all access. You can use Ticket Groups, on the client side, if its a case of limiting who sees these tickets.

"What are you are doing that nobody should see" vs "what are you doing that only some designated people should see"

These 'people' are our customers.

iskolares commented 3 years ago

Related request https://github.com/DeskDirector/UserVoice/issues/560