Currently, if the customer is using the DD email notification event, and they also check the "send to" option in the Tech Portal, this triggers a duplicate email notification from Connectwise' email engine.
Adding an option/logic to disable the "Send to" option if they are using the DeskDirector email notification events will prevent their techs from using "Send to" and triggering a duplicate email
Currently, if the customer is using the DD email notification event, and they also check the "send to" option in the Tech Portal, this triggers a duplicate email notification from Connectwise' email engine.
Adding an option/logic to disable the "Send to" option if they are using the DeskDirector email notification events will prevent their techs from using "Send to" and triggering a duplicate email