Customer is asking if we can implement a rich text editor in the client portals.
Client portal currently has hidden support for markdown, it doesn't have preview. Rich text editor can be a good thing but how much can benefit the product as whole is unknown. When we put amount of technical debt on the table.
Plain text can achieve 90% of use case, last 10% is sugar on cake for the polish. It is not essential part of ticketing system.
Customer is asking if we can implement a rich text editor in the client portals.
Client portal currently has hidden support for markdown, it doesn't have preview. Rich text editor can be a good thing but how much can benefit the product as whole is unknown. When we put amount of technical debt on the table.
Plain text can achieve 90% of use case, last 10% is sugar on cake for the polish. It is not essential part of ticketing system.