DeskDirector / UserVoice

Feature request tracker
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[39634] Restricting chat to one Technician #657

Open iskolares opened 2 years ago

iskolares commented 2 years ago

Current system causes an overlap where multiple techs may accept a chat and overlap in their replies.

Customer is asking if we can restrict chats to be only accessible by one technician, and others can only reply when they are added to the chat