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DeskDirector / UserVoice

Feature request tracker
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[48974] Filter out ConnectWise companies based on deletedFlag:True #704

Closed Aycorn closed 6 days ago

Aycorn commented 1 year ago

Scenario: Company merged in ConnectWise. The status of this company stays in an ACTIVE state:

"status": {  
    "id": 1,  
    "name": "Active",  
    }

This displays the company within DD Admin Console.

Feature request to automatically exclude deleted customers based on the following flag:

deletedFlag : True
Nness commented 1 year ago

This is more like a bug in ConnectWise rather than a feature we can implement. The problem for ConnectWise merge is the company got deleted has the flag setup to true, but the LastUpdated property remain same. Where our system use LastUpdated property to detect change of the entity, with such behavioiur, we are unable to detect.

Even during resync, the data will remain same.

What we can do is during resync to have logic to discover such behaviour, but incremental sync we don't have any solution.

Aycorn commented 6 days ago

19.94.3 has change to detection. The outcome is that our system will re-synchronize once every three days, during that time, our system should be able to pick up deleted company.