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DeskDirector / UserVoice

Feature request tracker
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[50221] Configuring Ticket Owner within Tech Portal for ConnectWise #717

Open Aycorn opened 1 year ago

Aycorn commented 1 year ago

TICKET OWNER field cannot be viewed/updated from the Tech Portal for ConnectWise customers. Feature request to introduce this:

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ketilgrim commented 6 months ago

According to the Connectwise PSA documentation, ticket owner should be the first resource assigned to the ticket, and it should also be possible to change ticket owner from Tech Portal.

"Enables you to quickly see who the official point of contact is on a ticket. The Ticket Owner defaults to the first resource added to the ticket when adding resources from within the ticket or using the dispatch portal. The owner can always be changed later.” From: Ticket Tab - Service Ticket - ConnectWise"

ketilgrim commented 6 months ago

I would also add that as a first remediation, you could change the tech portal so that when you assign the first resource to the ticket, the ticket owner is changed accordingly.