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DeskDirector / UserVoice

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#541290 Feature request - Tech portal ticket search to also search for company names #727

Open Leeroy-Steele opened 11 months ago

Leeroy-Steele commented 11 months ago

541290

Customer has requested that the search bar in the Tech portal should also find tickets by company. Currently it will only search for ticket title, ticket number, ticket ID, and ticket description

Nness commented 11 months ago

This will be less likely taking into considering. Due to index company name is implicit reference. Not explicit reference.

There could be tickets under different company but mentioned that company name.

Nness commented 11 months ago

image

You can click on the company name or the contact name in ticket list to filter them. For example if you found an ticket belong to Company A, then click on the company A you will see all other tickets logged by same company.

Nness commented 11 months ago

If we keep adding additional items into full text search, then it will getting harder and harder to search tickets that mentioned a specific term in subject and description. If that make sense.

Nness commented 11 months ago

In general I will treat this user voice as UI improvement to make company, contact filter easier access. At moment, filter been hidden, it need to two clicks away from setup filter.

In the tickets list that's under beta, it should be much easier to access. firefox_0hcYRknXKz