[548680] DD Portal Print Function includes Expanded Discussion Notes - Githubissues

DeskDirector / UserVoice

Feature request tracker

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[548680] DD Portal Print Function includes Expanded Discussion Notes #733

Open Aycorn opened 1 year ago

Aycorn commented 1 year ago

Current Functionality

Open ticket in DD Portal
For an item containing an email chain, select Show More
Select PRINT icon at the top of page
Print output contains discussion notes in their collapsed format
Print output does not contain the contents of the Show More output

Example of expanded disucssion note
Select PRINT
Output is collapsed version of discussion note

Requested Functionality

Request is to have a ticket's print details match what's visible in the timeline at the time of printing.