[555330] user group notification for Teams

DeskDirector / UserVoice

Feature request tracker

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[555330] user group notification for Teams #736

Closed DDAndyChen closed 8 months ago

DDAndyChen commented 9 months ago

We have a client that is interested in Teams integration, but wants to have a specific channel that receives the ticket updates rather than sending individual chat messages. What’s the best approach here?

DDAndyChen commented 8 months ago

Implemented, documentation here: https://help.deskdirector.com/article/bhva21v1fy-user-groups-integration-with-microsoft-teams