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DeskPi-Team / deskpi

DeskPi Pro is the Ultimate Case Kit for Raspberry Pi 4 with Full Size HDMI/2.5 Hard Disk Support and Safe Power Button, It has QC 3.0 Power Supply inside and New ICE Tower Cooler inside.
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cannot SSD boot until dongle is unplugged and plugged again #12

Closed j0nnnnn0 closed 3 years ago

j0nnnnn0 commented 3 years ago

Hi all, love the deskpi but have an issue when trying to boot from SSD On boot, SSD is not recognised until I remove the USB dongle and plug it in again (then boots) Unsure if this is related to https://github.com/DeskPi-Team/deskpi/issues/1 Any idea?

20201218_173114 (002)

projektdotnet commented 3 years ago

I received my replacement and installed it. Everything just works now. HDMI, USB Boot, power button, all work correctly now. Thanks for making things right in the end, even if it took a bit longer than originally anticipated! I appreciate it and would now definitely recommend this product where I may have hesitated before.

yoyojacky commented 3 years ago

me and

yes, I can understand your concern and we have already reshipped all replacement to customers one by one.

yoyojacky commented 3 years ago

I received the replacement. Thanks very much! Have not replaced the board yet. Will let you know when I have.

thanks for your reply and hope you have a nice day~ if you have any trouble please let me know~

akesde commented 3 years ago

Do all customers who bought the first round of devices get the replacements or only if you requested a replacement? I never found a way to request a replacement.

j0nnnnn0 commented 3 years ago

@Akesde As I didn't buy directly from DeskPi, I had to request the replacement via my local supplier here in Switzerland - apparently I should be receiving in the next few days - if you bought from DeskPi directly, contact them for the replacement, else contact your supplier directly

-- All - I propose to close this issue as the solution is to request the replacement board

teopost commented 1 year ago

I have the exact same issue, and I have contacted sales@deskpi.com. I haven't received any response!