Missing items (Premium)

[Amyym]

I am missing a ton of stuff i boght, like the silent hill downpour diner private space, pink barbie car locomotion, The sparkles locomotion, balance ball locomotion, hether mason outfit and face mask, also had all the dream apartments from lockwood, and also the Capoeira dance pack for female, my psn id is Sweetheart--Amy

[xJeris]

@Amyym can you add this information. Thanks.

Region: Country: Platform: Firmware Type:

[Amyym]

As is on my NA account, so USA, and on ps3, and using the ofw

[xJeris]

Thanks @Amyym . For purchased items, can you please provide a transaction image for them? Below is an example. You can find your transactions under Account Management, either on any Sony console or on the Sony Store web page.

[Amyym]

That is just it, it does not show Up on transaktion list of stuff, but consider some of the stuff is NA only and last few years of home i only used this account, it is not possible that i boght stuff on my other account, but i will have a extra look later in case i missed some transaktions

[I-Knight-I]

Hey @Amyym, if it's not in your list of transactions then there's simply nothing we can do.

It's 100% tied to your PSN account. If PSN is reporting that you don't have the transaction, there's nothing that can be done.

[Br3iZHGaM3R]

Hello, I am also missing a lot of purchases, is it possible to get them back? If yes, can you tell me what to do to resolve this missing purchase issue?

Région : [SCEE] Pays : [France] Plate-forme : [PS3] Type de micrologiciel : [HFW]

[xJeris]

Hello, I am also missing a lot of purchases, is it possible to get them back? If yes, can you tell me what to do to resolve this missing purchase issue?

Région : [SCEE] Pays : [France] Plate-forme : [PS3] Type de micrologiciel : [HFW]

You'll need to supply evidence of the purchase as noted above. So the devs can be sure its an issue and not possibly an item being misremembered by the player. https://github.com/DestinationHome/Destination-Home-Online/issues/242#issuecomment-1607617877

[Br3iZHGaM3R]

Ok but the problem is that the list is very very long, I have all the purchases history in the list of services, but for everything indicated one by one would take me days.. I can try for some items to send photos, and if I manage to recover them, I will try to send other photos of proof of purchases

[xJeris]

Ok but the problem is that the list is very very long, I have all the purchases history in the list of services, but for everything indicated one by one would take me days.. I can try for some items to send photos, and if I manage to recover them, I will try to send other photos of proof of purchases

Start with 1 or 2 items you believe to be missing. That way they at least have something to look at to see why you don't have them.

[Br3iZHGaM3R]

Ok mais le problème c'est que la liste est très très longue, j'ai tout l'historique des achats dans la liste des services, mais pour tout indiqué un par un ça me prendrait des jours.. Je peux essayer pour certains articles d'envoyer des photos, et si J'arrive à les récupérer, je vais essayer d'envoyer d'autres photos de preuves d'achats

Commencez avec 1 ou 2 éléments qui vous semblent manquants. De cette façon, ils ont au moins quelque chose à regarder pour voir pourquoi vous ne les avez pas.

Alright I'll do that, thanks for your reply

[Br3iZHGaM3R]

I checked my purchase history one by one by logging in on my PS4 and on my PS3 at the same time to check each purchase in the inventory, it took me 3 hours of time.. So I'm missing a fifteen purchases.

I am putting two articles for you to see if you can do certain things, I will post the others to you little by little (I hid my email address on volontary) .

Here are two:

- Large pack of zombie heads (x2 large zombie heads, x1 a large Luxo alien head)

- Luxo Companion

Région : [SCEE] Pays : [France] Plate-forme : [PS3] Type de micrologiciel : [HFW] PSN ID : Br3iZH-_GaM3R-