[Remoto] Support Engineer (N1) na OSF Digital

Vaga Remota

OSF Digital

We are a leading global commerce and digital transformation solutions company that provides technology, consulting, implementation and online store management services as brands that help overcome the challenges presented rapidly in the changing global digital environment. Today we are one of Salesforce's largest independent partners.

Descrição da vaga

Drive Client engagement by using the best communication channel (tickets, screen-shares, email);
Collaborate with customer teams to resolve clients’ issues that span across multiple teams;
Work on platforms with one-to-many transactional engagements with the customer;
Facilitate conference calls where multiple internal or external teams are pulled together to resolve a client escalation;
Log bug reports with clear steps to reproduce the problem and include workarounds where available;
Raise feature requests and product documentation issues;
Independently operate within daily support routines and processes;
Consistently deliver advanced quality throughput and client outcomes;Exemplo: Projeto bazinga em NodeJS, etc.

Local

Remoto

Requisitos

Obrigatórios:

1-3 years of experience in a Customer Support role;
Teamwork oriented with demonstrated experience in listening and active listening, collaboration, cooperation, and idea exchange;
Demonstrated adaptability skills, problem-solving, creativity, time management, and attention to detail;
Team player and resilience when handling complex cases;
A proactive attitude and sense of urgency to get things done;
Experience with Customer Support metrics and goal establishment such as Time to First Response, Time to Resolution, SLA, etc;
Experience in troubleshooting;
Advanced English;

Diferenciais:

Experience with Atlassian products;
Experience with Slack, Microsoft Teams;
Knowledge of HTML applications;
Knowledge of Javascript applications;
Knowledge of Salesforce products;

Benefícios

Plano de saúde
Seguro de vida
VR de R$ 1300/mês
Bônus educação
GymPass
Treinamento
Plano de carreira

Contratação

CLT

Como se candidatar

Por favor envie um email para paulo.ravi@osf.digital com seu CV anexado e a pretensão salarial - enviar no assunto: Support Engineer GitHub

DevComputaria / CangaceiroDevVagas