Faria Education Group is a world leader in international education SaaS systems and services, serving over 3 million+ students across 10,000 schools in over 130 countries through our 3 integraed systems: Atlas for curriculum planning, OpenApply for admissions and enrolment, and ManageBac for learning management. This role will specifically focus on supporting our OpenApply product. We develop on Ruby on Rails with excellent tools, full technical control, and with clear product demand.
Site Reliability Engineers are hybrid systems and software engineers who are responsible for and take ownership of reliability, automation, and other issues related to “keeping the lights on” across Faria’s multi-product SaaS systems stack.
SREs are integrated within the Technical Operations team and work under the Head of Technical Operations and with the CTO and Principal Developers. We are looking for engineers who want to be a part of developing infrastructure software, maintaining it and scaling it.
[LOCATION]
Taipei, Taiwan
[RESPONSIBILITIES]
Reliably automate the server provisioning process to reduce the labour of our R&D team
Building scalable infrastructure to manage high-load, concurrent sessions to support ~50 mm monthly page views and 500k+ active users
Drive the company through “Disaster Recovery Tests”, where we manually turn down pieces of infrastructure to test products overall resilience to failures
Implement the systems and processes that Product Developers use to deploy their software into production
Build an auto-remediation system to automatically resolve production incidents before escalating them to on-call Developers
Because of the nature of SRE work you should also be prepared for on-call shifts and potential “all-hands-on-deck” situations at any hour of the day or night. Minimizing those situations is part of your job!
[REQUIREMENTS]
HARD SKILLS:
MUST HAVE — Minimum of 5+ years of system administration experience for a high-usage, web-based software service ideally built using open-source software components
MUST HAVE — Knowledge of Amazon AWS services and API’s including EC2, S3, VPC, IAM
MUST HAVE — Knowledge and familiarity with alerts & monitoring tools, and system management tools for Linux environments (including DataDog, Nginx, NewRelic, CloudFlare, MySQL/PostgreSQL, Apache, IPTables, ELK stack
NICE TO HAVE — Knowledge and familiarity with configuration management tools including Ansible, Chef or Puppet
NICE TO HAVE — Knowledge of deploying / troubleshooting / tuning Ruby on Rails applications (Passenger, Capistrano, Sidekiq, Bundler)
SOFT SKILLS:
MUST HAVE — Strong communication skills in English with an ability to coordinate the incident response with urgency. Fluency in Mandarin is a plus
MUST HAVE — Proper remote presence & etiquette (acknowledging requests in a timely fashion over Slack, not leaving requests unacknowledged at all)
MUST HAVE — Tagging the appropriate person and persistently reminding them every 24 hours until a full resolution is achieved (not having things fall through the cracks)
MUST HAVE — Effective adherence to operating procedures (organizing day-to-day work and large-scale tasks in a calm manner with priority-driven sequencing)
MUST HAVE — Experience of working in China.
[BENEFITS]
Annual NTD $1,680K ~1,980K
Career and professional growth
Cozy fully-equipped office in Taipei
Great work-life balance with flexible working hours and some free office lunches, remote-friendly
Paid vacation and stipend for Language classes, gym, IT events, etc
Dedicated AWS account for infrastructure automation testing, development and general learning
Retina MacBook Pro or another laptop of your specification, peripherals and displays included
[DESCRIPTION]
Faria Education Group is a world leader in international education SaaS systems and services, serving over 3 million+ students across 10,000 schools in over 130 countries through our 3 integraed systems: Atlas for curriculum planning, OpenApply for admissions and enrolment, and ManageBac for learning management. This role will specifically focus on supporting our OpenApply product. We develop on Ruby on Rails with excellent tools, full technical control, and with clear product demand.
Site Reliability Engineers are hybrid systems and software engineers who are responsible for and take ownership of reliability, automation, and other issues related to “keeping the lights on” across Faria’s multi-product SaaS systems stack.
SREs are integrated within the Technical Operations team and work under the Head of Technical Operations and with the CTO and Principal Developers. We are looking for engineers who want to be a part of developing infrastructure software, maintaining it and scaling it.
[LOCATION] Taipei, Taiwan
[RESPONSIBILITIES]
[REQUIREMENTS]
HARD SKILLS:
MUST HAVE — Minimum of 5+ years of system administration experience for a high-usage, web-based software service ideally built using open-source software components
MUST HAVE — Knowledge of Amazon AWS services and API’s including EC2, S3, VPC, IAM
MUST HAVE — Knowledge and familiarity with alerts & monitoring tools, and system management tools for Linux environments (including DataDog, Nginx, NewRelic, CloudFlare, MySQL/PostgreSQL, Apache, IPTables, ELK stack
NICE TO HAVE — Knowledge and familiarity with configuration management tools including Ansible, Chef or Puppet
NICE TO HAVE — Knowledge of deploying / troubleshooting / tuning Ruby on Rails applications (Passenger, Capistrano, Sidekiq, Bundler)
SOFT SKILLS:
MUST HAVE — Strong communication skills in English with an ability to coordinate the incident response with urgency. Fluency in Mandarin is a plus
MUST HAVE — Proper remote presence & etiquette (acknowledging requests in a timely fashion over Slack, not leaving requests unacknowledged at all)
MUST HAVE — Tagging the appropriate person and persistently reminding them every 24 hours until a full resolution is achieved (not having things fall through the cracks)
MUST HAVE — Effective adherence to operating procedures (organizing day-to-day work and large-scale tasks in a calm manner with priority-driven sequencing)
MUST HAVE — Experience of working in China.
[BENEFITS]
Please apply here if you're the one we're looking for: https://www.workable.com/j/E9BE41F5DD or email hiring@managebac.com