medical benefits - Githubissues

DhivyaMn commented 3 years ago

290421_India_Revised guidelines for Home Isolation of mild asymptomatic COVID19 cases (002).pdf Hospitals with Ventilator and Oxygen Availability - 29 April.pdf

DhivyaMn commented 3 years ago

Dear colleagues,

Most of you would have read my earlier message that highlighted the various steps being taken by GBS India to support our colleagues and their families through the COVID-19 pandemic.

The second wave of the pandemic has had a devastating impact on us and we are seeing an unprecedented surge in the number of critical cases within the GBS India amongst our colleagues and their families. We are doing everything that’s possible to support our colleagues in these difficult times and in this direction, GBS India has launched couple of new initiatives that include timely financial support during the pandemic phase. These are emergency and exceptional interventions which will be available up to October 2021 to help junior colleagues in the current crisis and will be in addition to the present COVID-19 benefits covering you and your immediate family.

• Financial reimbursement of expenses incurred towards COVID-19 related medical treatment for parents and parent-in laws of colleagues in Grade 6 and below

o Up to INR 250,000 per patient with ICU admission for COVID treatment o Up to INR 125,000 per patient with any other hospitalisation for COVID treatment. Click here to know more on this benefit.

• Interest Free Salary Advance of up to 6 months gross pay for Band 5 colleagues and below is being introduced as an interim measure to meet the expenses incurred on account of COVID-19 related medical emergencies. The total salary advance payable is capped at INR 10,00,000. Colleagues can avail an interest free advance with repayment over 30 months, following a 6 month moratorium period subject to perquisite tax as applicable. Click here to know more on this benefit.

• In the unfortunate case of a colleague passing away, his / her family will receive financial protection in the form of 4x of the Total Employment Cost (TEC minus Retirals) (with a salary cap of USD 1 mn). This insurance cover for ‘death in service’ benefit is for all colleagues with immediate effect.

While the crisis is far from over, please remember that you are not alone in this and GBS will put in all efforts to support you.

Stay safe and take good care of yourselves and your families.

DhivyaMn commented 3 years ago

OPD Claim Form_editable.pdf

DhivyaMn commented 3 years ago

What is the arrangement with Apollo Hospital Group?

Standard Chartered has instituted a COVID19 specific 1-month tie-up with Apollo hospital starting from 11 May 2021 to 10 June 2021 for providing hotels for COVID19 positive patients needing quarantine.

This facility will be provided in the 2/3 star hotels that Apollo has tie ups with for COVID-19 related quarantine.

As part of this arrangement, colleagues of Standard Chartered Global Business Services and their family members covered under the benefit, if tested positive and are asymptomatic or mild symptomatic, will get exclusive access rooms basis availability.

This is a temporary arrangement and presently activated for Chennai & Bangalore.

The rooms will be allotted on a ‘first come’ basis and depending on availability. It is important to note that this is not an emergency service and the rooms can be made available only to those colleagues / dependent family who are asymptomatic / mild symptomatic and who do not have any comorbidities.

The period of isolation stay is for a maximum period of 15 days only and cannot be extended. What is the arrangement with Apollo Hospital Group?

The bank will make a payment for a package that will include set vegetarian meals (breakfast, lunch and dinner), medical supervision cost which includes a stationed nurse to collect vitals twice a day, virtual doctors consultation and an oxygen cylinder (cost to be borne by the colleague) that can be enabled on a need basis.

The cost of any medical tests, medicines or any item that is not listed above is to be paid by the colleague on actuals at the time of discharge.

You will have to option to request for a linen change or housekeeping, that will be made available on request.

It is important to note that the hotel facilities are not hospitals or medical treatment centres, they are specifically created for the purposes of battling the pandemic and provide isolation rooms to patients in order to prevent the spread of the Covid-19 virus to other individuals based on the isolation prescribed by a doctor.

Can I choose the hotel that I wish to stay in?

No, the hotel will be allocated basis availability and communicated to you under this present benefit. The choice of a hotel is not available under the present circumstances.

Which are the hotels that Apollo presently has a tie up with?

The present tie ups are for the following hotels. It is important to note that allocation of room will be subject to availability.

Who is eligible to be covered under this benefit?

The policy will cover self, spouse and 2 children upto the age of 21 years.

The admission will be restricted only to those colleagues and eligible dependents who have tested positive for COVID-19. Further, it is mandatory that those seeking admission must be asymptomatic or mild symptomatic and do not have any co-morbidities. Treating doctor’s recommendation via a prescription is mandatory.

How do I request for a room?

If you or your dependents covered under the policy have tested positive for COVID-19 and meet the eligibility criteria listed above, please follow the steps below. Note that your People Leader can raise this request on your behalf as well.

Step 1- Contact the following SPOCs –

Step 2 - Mark a CC to - stay_ifacility@apollolifeline.com and stayi_support@apollolifeline.com
Step 3 - The request should be mandatorily accompanied with the following – a) enclosed application form, details on the body of the email. b) Prescription from your treating doctor advising isolation.

What happens next?

The SCB SPOC will review your application and confirm to the Apollo Group within 4 working hours. Apollo Group will confirm the acceptance of your application on email within 6 working hours of the Bank’s confirmation and share details of the isolation property. At the time of check-in, you will be required to submit the prescription from a doctor advising home isolation. You are urged to check in with the medicines prescribed and post conclusion of the investigations, if any advised by your treating doctor.

Can I raise a request anytime?

Please note that the isolation facility is available only for non-emergency cases. Hence, the support system functions during working days / working hours only.

The support will be catered to on working days from Monday to Friday, 9 AM to 6 PM.

Both me and my spouse have tested positive. Is it possible to opt for a dual occupancy?

There is no confirmation or guarantee that can be provided on availability. However, dual occupancy rooms, if available will be booked for you on request.

You may contact the helpline number 1860-500-0202 from 8 AM to 8 PM on all days for queries on the benefits available.

Escalation matrix

I need some additional medicines. How do I get these delivered?

Apollo Pharmacy can make arrangements to have these medicines delivered to you basis availability. The cost of any such purchase will be billed to you directly at the time of discharge.

I need a change of linen and housekeeping. How will this work?

There is no room service available. If you need fresh linen, please intimate the hotel authorities and they will have it delivered outside the door. Housekeeping can be arranged on request.

I need more information on the facility. Who should I contact?

Please contact the helpline number 1860-500-0202 from 8 AM to 8 PM on all days for any further queries.

Do I have to make the payment?

The bank has negotiated a standard package rate for this arrangement. This is inclusive of 3 vegetarian set meals per day and the basic amenities. At the time of checkout, you are not required to make any payment at your end, provided you have not availed any additional services over and above the standard package offered. The bank will make the payment directly for the standard package.

If you have availed anything over and above the package including but not limited to medicines, food, laundry or any other service, you will be required to make the payment for the same at your end on actuals at the time of discharge.

Further, please note that the charges paid by the bank will be treated as a taxable perquisite and added to your income. Accordingly any taxes accruing on this will be on your account. Both me and my spouse have tested positive. Is it possible to opt for a dual occupancy?

There is no confirmation or guarantee that can be provided on availability. However, dual occupancy rooms, if available will be booked for you on request.

Can I order extra food over and above the set meals or via a food delivery aggregator like Swiggy?

Yes, you have the option to request for delivery of extra food from the hotel or through an app. These will be at your cost.

DhivyaMn commented 3 years ago

• Ambulance Services: We have tied up with Truworth Health Technologies (Medulance) to provide emergency response assistance through on-demand ambulatory care services for our colleagues and their families in across 40 locations in India. In case of an emergency, colleagues can call on 011-67777771, a dedicated emergency helpline number for Standard Chartered. Medulance would be able to dispatch an ambulance to the care seeker’s address within 15-50 minutes based on the location of the colleague and traffic conditions. The charges levied by Medulance would be as per the published rate card and are reimbursable for colleagues and dependents covered in existing policies of the respective entities within the applicable limits if any. The Bank ID of the colleague is mandatory to avail of the ambulance services and must be quoted by the colleague or any family member on calling the helpline. The ambulance services will be available with effect from 20 May 2021. Please click here for more details. We recommend that our colleagues keep the emergency helpline number and respective Bank ID easily accessible for use by them and their families.

• RT-PCR tests: We have made an arrangement with Metropolis to help with RT-PCR and other COVID-19 related tests for colleagues who are symptomatic. The lab will arrange for home collection of samples. Click here to read more on how to avail this facility. • Medical oxygen: We have procured 10 portable oxygen concentrators as an emergency purchase to support our colleagues and their families who may be in need of oxygen, especially for home treatment of COVID-19. As of now, we have distributed five machines each in Chennai and Bengaluru, We expect to receive 190 oxygen concentrators by 25 May 2021 which will be further distributed across all metro cities and upcountry locations. In case you need to use these oxygen concentrators for yourself or for your close family members (on returnable basis). Please call GBS Covid Help line – 044 – 71104496 or 080 - 47104921 • Vaccination drive: While we have kicked off vaccination drives at our Chennai offices with the help of Greater Chennai Corporation, efforts are on for setting up similar vaccination drives in Bangalore also. The drive will be in line with the relevant guidelines issued by the government. • Tie up with Apollo for quarantine facilities: GBS India has tied up with Apollo to provide a ‘Care at Institution’ facility at a 2/3 star hotel, converted to an isolation centre. As of now, five rooms have been allocated to us at the centres in Chennai and Bengaluru each. This benefit is currently available till 10 June 2021. Click here to read more.

DhivyaMn / medical

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