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DiSSCo / ELViS

European Loans and Visits System
https://elvis.dissco.eu/
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sending email fails on production #218

Closed wouteraddink closed 3 years ago

wouteraddink commented 3 years ago

Description

If I go to login on production (elvis.dissco.eu, v0.6.8) and click Forgot Password? then I get the message:

Failed to send email, please try again later.

wouteraddink commented 3 years ago

if I send a support request on production, then I get the message that the request has been sent though, but it also says that an email has been sent to me, which did not arrive. I guess it is the same issue with sending email not working, but different behavior.

cannedit commented 3 years ago

This has already been identified as a problem and we're working on it.

cannedit commented 3 years ago

The issue with the password recovery functionality has been dealt with, please test.

wouteraddink commented 3 years ago

password recovery function is working now, email notification on support question is not working.

cannedit commented 3 years ago

The email notification is out of scope for ELViS v1 (it will be dealt with once we connect ELViS to the new DiSCCo helpdesk system), and the message after sending the helpdesk request is now adapted accordingly. Please test.

wouteraddink commented 3 years ago

Notification is ok on acceptance, not yet on production but I assume it will work there as well with new deployment so I mark as resolved.

wouteraddink commented 3 years ago

Actually I do receive an email notification now! so the notification was ok..