We should add a built in form feature that will give users an easy way to imlpement feedback forms on a site through Matomos Tag Manager using simple tags.
We should also build a simple reporting interface and integrate the reporting into the API connection.
The highest prioroty would be to implement User Satisfaction Questions and Information Quality, since these are more commonly used. However if we get the framework in place, it should be easy to extend with more forms.
SDG Form specifications example:
User Satisfaction Questions : Generally, star rating questions (1 to 5) to assess overall satisfaction with the service or information provided.
Information Quality : Queries if users found what they were looking for, whether the information was accurate and comprehensive, and if any relevant information was missing.
Ease of Use : Questions assessing the usability of the service, such as how easy it was to find information, fill out forms, and complete procedures online.
Specific Service Feedback : Questions tailored to the specific service accessed, which might include the clarity of instructions, support received, and the timeliness of the process.
Problem Identification : Sections for users to highlight any issues faced during their interaction, including technical difficulties or bureaucratic barriers.
Open-ended Questions : Areas where users can provide additional comments or suggestions for improvement, offering qualitative insights beyond standard metrics.
Demographic Information : Optional questions to understand the background of the respondent, which can include nationality, age group, or purpose of using the service.
We should add a built in form feature that will give users an easy way to imlpement feedback forms on a site through Matomos Tag Manager using simple tags.
We should also build a simple reporting interface and integrate the reporting into the API connection.
We already have a POC for this, but it would be great with some funding. There are a few forms specified in SDG. https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32020R1121
The highest prioroty would be to implement User Satisfaction Questions and Information Quality, since these are more commonly used. However if we get the framework in place, it should be easy to extend with more forms.
SDG Form specifications example:
User Satisfaction Questions : Generally, star rating questions (1 to 5) to assess overall satisfaction with the service or information provided. Information Quality : Queries if users found what they were looking for, whether the information was accurate and comprehensive, and if any relevant information was missing. Ease of Use : Questions assessing the usability of the service, such as how easy it was to find information, fill out forms, and complete procedures online. Specific Service Feedback : Questions tailored to the specific service accessed, which might include the clarity of instructions, support received, and the timeliness of the process. Problem Identification : Sections for users to highlight any issues faced during their interaction, including technical difficulties or bureaucratic barriers. Open-ended Questions : Areas where users can provide additional comments or suggestions for improvement, offering qualitative insights beyond standard metrics. Demographic Information : Optional questions to understand the background of the respondent, which can include nationality, age group, or purpose of using the service.