The link on each D.T contact record navigating to the conversation in the FB page’s messages inbox only works on Desktop browsers. As a lot of digital responders primarily use their phones having an easy way to go from a D.T contact to a FB conversation is important for adoption of D.Tools. With Facebook Business Suite enabled, it takes you to the FB messaging inbox but not the actual conversation.
The link on each D.T contact record navigating to the conversation in the FB page’s messages inbox only works on Desktop browsers. As a lot of digital responders primarily use their phones having an easy way to go from a D.T contact to a FB conversation is important for adoption of D.Tools. With Facebook Business Suite enabled, it takes you to the FB messaging inbox but not the actual conversation.