Mr-Anonymous
commented
5 years ago If the user is able to select the photos and then nothing happens when uploading, does it mean its the issue with the file transfer plugin? After selecting the photos, the images are uploaded like this:
var ftDeferred = $q.defer();
// Upload the file
function onSuccess(result) {
// console.log("Response = " + result.response);
var returnData = JSON.parse(result.response);
ftDeferred.resolve(returnData);
}
function onError(error) {
// alert("An error has occurred: Code = " + error.code);
ftDeferred.reject(error);
}
function onProgress(event) {
if (event.lengthComputable) {
var loadingStatus = Math.round((event.loaded / event.total) * 100);
setProgress(index, loadingStatus, progressID);
} else {
var loadingStatus = 40;
setProgress(index, loadingStatus, progressID);
}
}
var options = new FileUploadOptions();
var options = {
fileKey: "file",
fileName: fileURI.substr(fileURI.lastIndexOf('/') + 1),
mimeType: mime,
chunkedMode: false,
headers: {
'Authorization': 'Bearer ' + localStorage.getItem(config.tokenName),
'Connection': "close"
}
};
var ft = new FileTransfer();
ft.onprogress = onProgress;
ft.upload(fileURI, encodeURI(server), onSuccess, onError, options);
return ftDeferred.promise;Since its happening only from today and until yesterday everything was working, where do I look next to troubleshoot this? What may be causing the code 3 error? Any help will be appreciated.
I have not updated my mobile app for couple of months and I have users who use my mobile app everyday without any issues. All of a sudden, I have been receiving a lot of emails today from different users all complaining about the same issue, that they are unable to upload photos from the mobile app since this morning. They say when they select the photos from their device, nothing happens and the upload does not happen.
One of them mentioned that they are receiving the Code 3 error message when trying to upload.
Another mentioned that they could not see any recent photos showing up in the plugin and only photos from last year are showing where as their phone gallery shows all recent photos.
All of them said that when they select the photos (single or multiple), the upload fails.
I could not reproduce this error in my device, but so far 7 different users have notified us that the media is not uploading in the past 2 hours. And they all use Android I noticed. I have not made any changes to the codes at all and I know that the app has been working fine until this morning.
Does anyone else have issue in Androids since today?
Are you aware of any Android update that could have caused this issue to appear all of a sudden? All users say they were able to upload with no issues until yesterday. But since today, it stopped working. They can however upload if they open Google Chrome browser and upload directly from the web application.
Does the server need any additional setting to allow uploads from cordova plugin?
I am stumped since I dont know what is causing the error. Android vitals does not show any crash report. My server logs does not have any errors. And I cannot reproduce it to catch the error.
My app currently uses v 2.3.8 which was updated last October I think.
Here are the android stats I gathered from some of these users:
These are my plugins:
Ionic info: