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Dolibarr / dolibarr

Dolibarr ERP CRM is a modern software package to manage your company or foundation's activity (contacts, suppliers, invoices, orders, stocks, agenda, accounting, ...). it's an open source Web application (written in PHP) designed for businesses of any sizes, foundations and freelancers.
https://www.dolibarr.org
GNU General Public License v3.0
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Ticket module does not populate default fields. #26073

Open evansgl opened 1 year ago

evansgl commented 1 year ago

Bug

When you create a new ticket from ticket module (ticket/card.php) some fields do not use the default value.

Environment Version

18.0.1

Environment OS

RHEL

Environment Web server

Apache

Environment PHP

8

Environment Database

MySQL

Environment URL(s)

No response

Expected and actual behavior

No response

Steps to reproduce the behavior

When you browse to ticket/card.php

The request type and severity fields are not populated correctly. There is default option for both files in the ticket dictionary but it is not used. You have to click on each combobox and select the default value.

Attached files

image

plizafr commented 11 months ago

Hi, i have the same problem. I solve it by doing this : defaut dolibarr

IC-William commented 15 hours ago

Bug confirmed