Email Collector : Failed to open IMAP connection {XX}INBOX Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.

[borisboc]

Bug

Dear Dolibarr team, I try to configure the email collector to collect the emails of my OVH webmail. Saddly, even with several configurations (tweakgin) of the collector, I always get :

Failed to open IMAP connection {ssl0.ovh.net:993/service=imap/ssl/novalidate-cert}INBOX Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.

with info box doCollectOneCollector is using method MAIN_IMAP_USE_PHPIMAP=0 (native PHP imap, LOGIN) connectstringsource = {ssl0.ovh.net:993/service=imap/ssl/novalidate-cert}INBOX, $connectstringtarget={ssl0.ovh.net:993/service=imap/ssl/novalidate-cert}

I tested with docker (dolibarr/dolibarr:latest), local deb (ubuntu 22.04) and cloud aplose.ma-gestion-cloud

I followed the configurations given by OVH : https://help.ovhcloud.com/csm/fr-mx-plan-outlook-windows-configuration?id=kb_article_view&sysparm_article=KB0052099#rappel-des-parametres-pop-imap-et-smtp

I know these parameters work because it works for thunderbird and my android smartphone.

I tried the following parameters :

• tried both imap.mail.ovh.net ou ssl0.ovh.net
• tried both SSL and TLS
• tried INBOX and INBOX/INBOX (because OVH has one additional folder, e.g. INBOX/INBOX, INBOX/SENT etc.)
• tried with / without NoRSH
• tried with / without lib PHP-IMAP. In case of using PHP-IMAP, the error message is different : connection setup failed - authenticate with info box doCollectOneCollector is using method MAIN_IMAP_USE_PHPIMAP=1, access_type=0 (LOGIN)

Any idea ? Best regards.

Dolibarr Version

20.0.1

Environment PHP

No response

Environment Database

No response

Steps to reproduce the behavior and expected behavior

No response

Attached files

No response

[hregis]

@borisboc can you try the port 143 and TLS?

[borisboc]

@borisboc can you try the port 143 and TLS?

Dear @hregis , thanks for your help. Saddly this does not work. Now I have the message : Failed to open IMAP connection {imap.mail.ovh.net:143/service=imap/tls/novalidate-cert}INBOX TLS/SSL failure for imap.mail.ovh.net: SSL negotiation failed I tried several variations (but always with port 143) : SSL, TLS, NOTLS, imap.mail.ovh.net, ssl0.ovh.net, with / without lib PHP-IMAP. Always failing.

[SpookyDae]

Hello @borisboc,

I've tried on two Dolibarr installations (20.01 on local Ubuntu and 18.0.4 online on OVH server) and I have no problem connecting to my OVH email address with the module.

Here's the configuration I used :

It looks like a credential issue as I have the same error using a wrong password.

[AKEOPLUS-boris-bocquet]

Dear @SpookyDae , thanks for your reply.

Sure : that is also what I have for parameters :

And my credentials are OK because I use them for thunderbird, outlook and even the OVH webmail (round cube).

But thanks to you (because you talked about password) I found the problem : my password contains the < character and I guess the Dolibar and/or php implementation does not handle it properly.

May someone from Dolibar confirm / bugfix this ?