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Doodle3D / doodle3d-client

The Doodle3D web interface that people can access on computers or tablets to draw doodles and control the Doodle3D WiFi box.
www.doodle3d.com
GNU General Public License v2.0
3 stars 8 forks source link

0.10.6 connection issue #291

Open jeroensomers opened 9 years ago

jeroensomers commented 9 years ago

When we did the update tests, all went perfect and there where no issues found. After the release we got some mails from people who can't connect to the WiFi-Box after updating from 0.10.5 to 0.10.6.

After the update the unsuccessful situation is: a ) The WiFi-Box does not appear on connect.doodle3d.com b ) The WiFi-Box does not open a access point

As a result the WiFi-Box cannot be connected to. Only with a ethernet cable you can connect and make the WiFi-Box join again, this works.

jeroensomers commented 9 years ago

Below is the support mail from one of our users:

"Hi,doodle3d My WIFI-BOX can not connect after upgrading firmware WIFI, Because I can't find the box WIFI signalal,and can not use a network cable,Please help me how to solve this problem , thank you! my box s/n 2145513002730."

Reply:

We have been able to reproduce this situation, and we gave the following solution.

  1. Power on the WiFi-Box
  2. Connect a Ethernet cable between the WiFi-Box and your PC
  3. Go to following address connect.doodle3d.com and wait 30 seconds until the Wired WiFi-Box appears.
  4. Alternatively you can visit this address: http://192.168.5.1
  5. Proceed as normal, join a wireless network or create a hot-spot from the settings menu.

It is only possible to resolve this situation with an Ethernet cable (as we know for now).

arneboon commented 9 years ago

related issue thread https://github.com/Doodle3D/doodle3d-firmware/issues/38 (Sign-in failed doesn't trigger connecting failed)

peteruithoven commented 9 years ago

After the sign-in fails we'd like to open a accesspoint, see: https://github.com/Doodle3D/doodle3d-firmware/issues/41

There is also a small issue the following issue occurs. https://github.com/Doodle3D/doodle3d-firmware/issues/39 (Box connected to WiFi network, but can't use internet?)