Python based error occurring while processing requests on RP_IVR analytics

[Sachinbisht27]

Describe the bug We are getting some Python-level error logs on the logging and monitoring dashboard for the RP_IVR cloud function.

Add diagnosis details

• The error was regarding the google-cloud-logging package used to generate custom logs in the application. We are using this package currently in our application to create different levels of logs like:
  • DEBUG
  • INFO
  • ERROR
  • WARNING
• The package was throwing some errors because of the dependency issue with the Python flask.

Issue logs:

Error 1:

  File "/layers/google.python.pip/pip/lib/python3.11/site-packages/functions_framework/__init__.py", line 361, in create_app
    spec.loader.exec_module(source_module)
  File "<frozen importlib._bootstrap_external>", line 940, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/workspace/main.py", line 2, in <module>
    from api import app, helpers, services, models
  File "/workspace/api/helpers/__init__.py", line 2, in <module>
    from .db_helper import *
  File "/workspace/api/helpers/db_helper.py", line 3, in <module>
    from utils.loggingutils import logger
  File "/workspace/utils/__init__.py", line 1, in <module>
    from .loggingutils import *
  File "/workspace/utils/loggingutils.py", line 13, in <module>
    log_client = gcloud_logging.Client() 

Error 2:

 File "/layers/google.python.pip/pip/lib/python3.11/site-packages/flask/app.py", line 1478, in __call__
    return self.wsgi_app(environ, start_response)"

Expected behavior

• [x] Find out the cause of the issue.
• [x] Figure out the action items to fix the issue.

Screenshots

Impact Error logs count: 30

Criticality Medium

Acceptance Criteria

• [x] The Python and the dependencies should work fine.

Documentation Add whatever documentation will be required here.

[Sachinbisht27]

Diagnosis Details

Description:

• We are currently using the google-cloud-logging package version 3.5.0 and the latest version of the package is 3.10.0.
• The package was throwing an error because of the dependency issue with the Python flask.

To reproduce: Try to replicate the production environment locally and generate Application-level logs.

Root cause The google-cloud-logging package had dependency issues with the Python flask.

Action items

• [ ] Upgrade the google-cloud-logging and its dependencies to the latest supported version of the Python flask.

Steps to fix:

• [ ] Figure out the latest supported version of the google-cloud-logging package.
• [ ] Update the package and dependencies.
• [ ] Test by generating different levels of logs so frequently.
• [ ] Deploy on Staging and test there as well.
• [ ] Deploy the changes on the Production environment.

[Sachinbisht27]

Closing this Item as the Diagnosis is completed and the Action items to fix the issue are figured out. We will be targeting the action item in a separate issue. #485